CUSTOMER SERVICE DEPARTMENT
Before returning any product, prior approval from Big Truck Hoods must be obtained.
No returned products without prior approval will be accepted.
Shipping methods of any returned products will be arranged by Big Truck Hoods.
Any returns for exchange, credit, or refund must be sent within 30 days after purchase.
Returns must have Return Authorization Number (RMA#) clearly written on outside of the box, pallet, or package. To obtain RMA#, call 1-877-839-0159.
Any returns must state reason for return and condition of product.
Any return charges resulting from error in order or otherwise are the responsibility of the customer.
Any return charges resulting from error in shipping are the responsibility of Big Truck Hoods.
All original shipping or handling charges are non-refundable.
For exchange, full credit, or complete refund, any products returned must be sent back in clean and original condition. No credit or refund can be issued for special handling, freight or shipping charges, unless expressly stated by us. Any return products must be packaged correctly to ensure no damage by shipping carrier and must be insured for its full value in case of damage/loss by shipping carrier, any of which will solely be the responsibility of the customer. Any damage of returned items as a result of improper packaging, may result in reduced or no credit or refund given.
Any cosmetic or structural alterations after purchase results in product non-refundability and warranty voidness.
Any damaged products will be subject to a minimum 20% restocking fee. Big Truck Hoods reserves the right to change restocking fee without prior notice.
DAMAGE & RETURNS
All measures have been taken to ensure all products are properly packaged for shipping.
It is solely the carrier’s responsibility to deliver the products in original and good condition - Big Truck Hoods is not responsible for any damage or loss in transit.
If any part or piece of product or order is missing, it is the customer’s responsibility to contact Big Truck Hoods immediately.
If any product or order is received as a damaged or opened package/crate/pallet/box, a full and thorough inspection of the contents is required and “DAMAGED” must be written on the delivery sheet, along with a full description of any and all damage. Any damaged and/or opened products or orders that have been signed for without marking “DAMAGED” and a description on delivery sheet become the sole responsibility of the customer.
If damage is found after unpackaging of the merchandise, where applicable, it is the customer’s responsibility to contact Big Truck Hoods immediately, and within 5 days of the original delivery date.